I thought that no one in FlyerTalk was interested in doing anything except scolding me until I read the post written by MrAndy1369 who said exactly what I was trying to convey- that both I and AA were in the wrong. That having been said, I thought I would address some of the questions people had/ points people made, as maybe they were being sincere.
1. We could not fly Thursday night. It was not possible due to my husband's schedule. If we could have flown on Thursday, we would have and we would then have avoided the debacle of flying on Friday.
2. $324 for a round-trip ticket, while not necessarily expensive from the point of view of someone who is a businessman, is expensive on a teacher's salary.
3. We are aware (which is why we said so in the blogpost) that it is OUR FAULT that we were late to the airport. We take full responsibility for that. Regarding check-in of baggage, in other airports we've flown in (such as LGA and ORD), you can check baggage on the same floor as the security check-in and gatepoint is at. We weren't familiar with this airport and thus didn't know we would have to go to the third floor to check in baggage.
4. The section where I describe the situation that occurred regarding check-in, the patdown and so forth was not intended to blame AA. It was just intended to show that things kept going from bad to worse and that we were becoming more frustrated due to what was happening.
5. We had not known that airlines reserve the right to allow their planes to leave 15 minutes early. This is why we were surprised (and upset) to discover the plane left at 8:10am rather than 8:20am, when it was scheduled to leave.
6. We were not told the airport was doing us a special favor by putting us on standby. This was treated as being the routine procedure/ next step. This is why we did not know being put on standby was a privilege. It is also why we felt 'entitled' (to use your term) to fly.
7. We did try to pay more money to book tickets on a different AA flight rather than just staying on standby. No flights were available.
8. We did not, contrary to your impression, yell at people in the airport, swear at them or otherwise insult them. We just explained to them what had happened and what our needs were in order to be able to fly that day (leaving on the 3:40 pm flight at the latest). And then I got emotional (started crying) when I saw that there didn't seem a way for this to happen. That's it.
9. When it comes to the part most of you are vehemently upset about, namely that I would like AA to perhaps take into account the customer's religion- as I said, they don't have to do that. I'm aware of that. I just think it would have been nice as a gesture of goodwill to do that. I think it would have made a great story that I would have been happy to share about how kind, caring and accommodating and easy-to-work-with they were. I was also frustrated because with the exception of one woman, the people at the gates did not say, "I am sorry to hear your story although I cannot help you" but instead just said tersely "It's your fault you missed your flight." Just hearing that someone cared about our situation, even if they couldn't help us, would have made us a lot happier. It's about customer service and what could have been- but wasn't.
10. The rest of this has to do with mistakes AA made. The woman named Pamela said we could still fly the second round of our flight, we did not receive any email, call or text saying it was cancelled, did not know it was cancelled and indeed received an email saying our flight was available for check-in. All of this was extremely misleading. This is why AA sent us vouchers.
11. Finally, I am extremely appreciative to AA for the vouchers and would like to post the email they sent us to show an example of kind and respectful customer service. This is why I emailed them to thank them and ask whether it would be okay to post their email, since it says the information in it is confidential. I have not received a response from them yet.
The reason I didn't really respond to you before this was because so many of you were so busy attacking me and just making me out to be a 'kettle' and 'do you know who I am' foaming-at-the-mouth person (which I'm not) that it didn't seem to be worth it. But since MrAndy1369 was kind, I'm taking the time to respond.